Diginiq Posted September 24, 2013 Share Posted September 24, 2013 I have create promo code for giving discount 10% OFF. When I use it on order process, it works fine. For example, the billing is 180, then disc is 18 (10% from 180) and total become 162. But when I click submit on checkout, invoice generated different amount. For the same example, the billing is 180, then disc become 20 (?), and total become 160. When I login to client area, I see on menu Services -> My Services, it show the correct discount But when I see on menu Billing -> My Invoices, it still show the wrong discount. Is this a bug? I use WHMCS 5.2.7 Thanks Diginiq 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted September 24, 2013 Share Posted September 24, 2013 Looking at the pictures I can't explain why it is taking more than 10% off. I'd create a ticket at WHMCS directly for them to troubleshoot, maybe a bug. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 24, 2013 Share Posted September 24, 2013 i'd have to agree with Alex on this, it's probably a good idea to open a ticket with whmcs about this and see what they say. out of curiosity, have you tried an order without the free domain to see if the error continues? i.e pretend to use existing instead... also, what did the pdf invoice, if you use them, show? 0 Quote Link to comment Share on other sites More sharing options...
Diginiq Posted September 24, 2013 Author Share Posted September 24, 2013 Hi Alex, I also think that it is probably a bug, but I have no direct access to whmcs client area, because I've got whmcs license from my Reseller. Can you open it by referring this thread? Hi Brian, pdf invoice generated with the wrong discount, just like the preview of invoice. 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted September 24, 2013 Share Posted September 24, 2013 Even having a license from a reseller you are entitled to contact support directly. Use this link: https://www.whmcs.com/members/submitticket.php?step=2&deptid=13 That way if WHMCS asks for your log in details you can provide it allowing them to troubleshoot properly. 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted September 24, 2013 Share Posted September 24, 2013 Could it be Prorated? 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted September 24, 2013 Share Posted September 24, 2013 Could it be Prorated? Looking at the pictures it doesn't look like he is using prorated invoicing. 0 Quote Link to comment Share on other sites More sharing options...
Diginiq Posted September 25, 2013 Author Share Posted September 25, 2013 Even having a license from a reseller you are entitled to contact support directly. Use this link: https://www.whmcs.com/members/submitticket.php?step=2&deptid=13 That way if WHMCS asks for your log in details you can provide it allowing them to troubleshoot properly. Thanks Alex , I have submitted a ticket about this to WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
Diginiq Posted September 27, 2013 Author Share Posted September 27, 2013 The problem has been solved. The problem comes because I fill "1" value in "Recur For" while I left the "Recurring" checkbox unticked. I think, if I left the "Recurring" checkbox unticked, so the value of "Recur For" will be ignored. But I was wrong, now I clear value of "Recur For" and the problem has gone. Thanks all. 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted September 27, 2013 Share Posted September 27, 2013 Glad to see you have got this resolved . Thanks for posting up the fix, maybe one day someone will benefit from it. 0 Quote Link to comment Share on other sites More sharing options...
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