macconnect Posted August 27, 2013 Share Posted August 27, 2013 HI We have Ticket Piping set up and its working fine. We have several administrators working on tickets. We want to set it up so that if one admin replies to the ticket, all administrators receive a email reply. The way it works now is that only the customer who open the ticket gets the reply, so none of the admins know the ticket has been answered without logging into whm. How can we make this happen? Thanks! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 29, 2013 WHMCS Support Manager Share Posted August 29, 2013 Hi, You could achieve this by adding your administrators to "Copy To" field of the client ticket reply email template (Setup EMail Templates > Edit). 0 Quote Link to comment Share on other sites More sharing options...
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