dtando Posted August 21, 2013 Share Posted August 21, 2013 (edited) Hi all, I have a situation where a customer has ordered a hosting package and a domain registration in the same order. The hosting package order has been accepted, however the domain is already registered with another provider. I would now like to cancel and refund the domain registration for the customer, but am concerned that if I hit "Cancel & Refund" on the order screen, it will also cancel the hosting order. Can somebody please advise how I can cancel the domain registration? EDIT: I worked around this by manually cancelling the product and refunding the appropriate amount. If anyone has a better or more 'proper' way of doing this, I would still be keen to learn. Edited August 21, 2013 by dtando 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 22, 2013 WHMCS Support Manager Share Posted August 22, 2013 Hi, The "Cancel & Refund" button would do the entire order (domain and hosting). So you'd just want to change the domain's status to Cancelled via the Domains tab. Then issue a partial refund via the Refunds tab on the invoice itself. 0 Quote Link to comment Share on other sites More sharing options...
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