Emails only sending to admin but not clients

[Suicidal_Tissue]

So when a client signs up for a service, or anything like a password reset. No email is sent out to them. But when someone orders, I, the admin get an email to confirm that. But the client gets no email.

 

Activity log:

Email Sent to dasssd dsa (Order Confirmation)

- 11/08/2013 04:22 - System - 94.23.28.134

Email Sent to dasssd dsa (Customer Invoice)

- 11/08/2013 04:22 - System - 94.23.28.134

Email Sent to dasssd dsa (New Account Information)

- 11/08/2013 04:22 - System - 94.23.28.134

Module Create Successful - Service ID: 24

- 11/08/2013 04:22 - System - 94.23.28.134

 

But no email is actually received, i have tried multiple client email addresses, multiple email providers. But still nothing.

 

Any clue what this is? Thanks

[Suicidal_Tissue]

Actually, seems like google are blocking all my mail. Any way to fix this?

[WHMCS John]

Hi,

There are multiple reasons why your emails may be sent to a spam folder or rejected, most relating to server configuration. WHMCS Email templates in themselves should not trigger any standard spam rules currently.

 

As all IP addresses have been recycled or reused, it is possible that at some point in time your mail server IP address may have had a bad reputation, or if your mail server is in a shared hosting environment(or similar to one) other users mail habits can affect your reputation as well.

 

Here are a few guidelines to help with this issue:

 

1.Try using SMTP rather than PHP Mail under Setup >> General Settings >> Mail Tab. Many email providers block PHP mailer scripts as "unverified mail".

 

2.Verify the email address you are sending "from" has actually been created on your server, and can send/receive mail normally.

 

3.Check your mail servers IP to verify it is not listed in any black lists at http://mxtoolbox.com

 

4.Contact your web hosting or mail server provider for investigation into your IP reputation. They will be able to contact other email providers on your behalf.

 

5.If it is suspected that the wording of an email being sent by WHMCS may be triggering a filter, try customizing you email templates so they do not appear exactly like every other WHMCS installations emails.

 

6.Verify your domain has an accurate and strict SPF record setup, as well as a correct PTR record.