Welcome Email New account not send automatically

[Welio]

Hi,

 

when i order a package email with account information not send automatically. All email for invoice and order are sent correctly.

 

I set correctly welcome email in service product to "Hosting account welcome email" and email template exists.

 

If i send email manually in whmcs it works.

 

Who can help me?

 

Regards

 

Antonio

[WHMCS John]

Hi,

Please start your troubleshooting at http://docs.whmcs.com/Auto_Setup_Issues

[Welio]

I read all documentation and searched in internet.

Logs doesn't catch this error

I try to add a template with only test write inside and set this to product as welcome email.

But email was not generated.

Is generated only if i force to resend welcome email with specific button

[WHMCS John]

Hi,

What entries you you see in Utilities > Logs > Activity Log at the time of ordering please?

[Welio]

In this log there isn't entry of email for new account.

 

For every one that has my problem i solved with this workaround:

 

I create hook:

 

<?php

 

 

function send_welio_email($vars) {

//send mail

$command = "sendemail";

$adminuser = "admin";

$values["messagename"] = "Hosting Account Welcome Email";

$values["id"] = $vars['params']['serviceid'];

$results = localAPI($command,$values,$adminuser);

 

//Log to WHMCS

 

$command = "logactivity";

$values["description"] = $results;

localAPI($command,$values,$adminuser);

 

 

 

 

 

 

}

 

add_hook("AfterModuleCreate",1,"send_welio_email");

 

 

?>

[Alex - Arvixe]

In this log there isn't entry of email for new account.

 

For every one that has my problem i solved with this workaround:

 

I create hook:

 

<?php

 

 

function send_welio_email($vars) {

//send mail

$command = "sendemail";

$adminuser = "admin";

$values["messagename"] = "Hosting Account Welcome Email";

$values["id"] = $vars['params']['serviceid'];

$results = localAPI($command,$values,$adminuser);

 

//Log to WHMCS

 

$command = "logactivity";

$values["description"] = $results;

localAPI($command,$values,$adminuser);

 

 

 

 

 

 

}

 

add_hook("AfterModuleCreate",1,"send_welio_email");

 

 

?>

 

Thanks for the work around share though it should work without issues. If you want this to be working without using custom hooks maybe create a ticket for them to troubleshoot fully?

[Welio]

I have a lifetime license purchased from a reseller, so i can't access to whmcs site to open a ticket