Casey03 Posted July 4, 2013 Share Posted July 4, 2013 Hi All, I am currently trying to setup email to Ticket support, but having some issues. Currently emails are sent to support@domain.com (Hosted in Office 365) which are then automatically forwarded to support@myaccount.domain.com (This is hosted within Cpanel server) The forwarded emails are currently reaching the sub domain support account. I have created the cron job within cpanel, Within WHMCS i have created the support department, using the subdomain support account. When the cron job runs, It does not pull the emails from support@myaccount.domain.com and it also creates a blank ticket with no subject and no message. Has anyone come across this error before? Or got any ideas where it could be going wrong? Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 5, 2013 WHMCS Support Manager Share Posted July 5, 2013 Hi, I suspect the forwarding is causing the problem here. Instead of forwarding the emails to your cPanel server, just use the Cron Piping Method to import them directly from Office365: http://docs.whmcs.com/Email_Piping#Cron_Piping_Method 0 Quote Link to comment Share on other sites More sharing options...
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