nerbonne Posted August 30, 2007 Share Posted August 30, 2007 Is there something I have to do to make an invoice set to recur? Initially, the customer bought a hosting plan, and an addon. About 1.5 months went by and the customer did not pay the recurring invoice for the plan. About 2 more weeks went by and I changed some settings and his site was suspended for non payment. Now he calls and makes payment. Now, another month has gone by, but I see that the next invoice has not been generated? Everything else seems to be working fine. Info from the invoice. Invoice Date 11/07/2007 Due Date 11/07/2007 PAID 01/08/2007 12:26 Gateway: PayPal Invoices Description Business Plan - takenout.com (11/07/2007 - 11/08/2007) 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 30, 2007 WHMCS CEO Share Posted August 30, 2007 You need to enable Continuous Invoice Generation in General Config > Invoices if you want invoices to be created for subsequent months even if the client hasn't paid for earlier ones. Matt 0 Quote Link to comment Share on other sites More sharing options...
nerbonne Posted August 30, 2007 Author Share Posted August 30, 2007 But he did pay, he just paid 20 day late??? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 30, 2007 WHMCS CEO Share Posted August 30, 2007 The invoice should have been generated then. Did the next due date definately update on the account? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted August 30, 2007 Share Posted August 30, 2007 But he did pay, he just paid 20 day late??? Click the create invoice now on the admin frontpage ... 0 Quote Link to comment Share on other sites More sharing options...
nerbonne Posted August 30, 2007 Author Share Posted August 30, 2007 Yes, when I go to View Hosting Accounts, I see this: Monthly 11/07/2007 Monthly 27/08/2007 So it looks like two accounts aren't updating? The second one was an initial invoice and it was paid??? 0 Quote Link to comment Share on other sites More sharing options...
nerbonne Posted August 30, 2007 Author Share Posted August 30, 2007 Tried that. Invoice Generation Complete 0 Invoices Created 0 Quote Link to comment Share on other sites More sharing options...
nerbonne Posted August 31, 2007 Author Share Posted August 31, 2007 Ok, I figured out finally that the problem was that the "Due Date" field under the products/services for that client was not updated. Once I updated the date, the invoice was created. Any time a plan is paid for differently than initially chosen, it causes a problem like this. For instance, suppose a customer signs up on a monthly plan, but then contacts support and asks for a yearly invoice. After paying the new invoice, support personnel must go change the billing to yearly and change the date. 0 Quote Link to comment Share on other sites More sharing options...
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