Administrator Account Email

[lukes]

Hello,

 

Note: I'm using google mail apps

 

I've setup the general settings > mail to use the gmail smtp servers.

This is all working and I receive emails from tickets that have been replied to.

 

However in the my account section I have put in my email address which is also under the gmail servers and I don't receive the new order notification or new ticket notification.

 

Thanks

[WHMCS John]

Hi,

 

• First please ensure the email templates are not disabled under Setup > Email Templates > Admin Messages.
  
• Secondly ensure your admin role is configured top received these messages under Setup > Staff Management > Administrator Roles > Edit.
  
• Finally review Utilities > Logs > Activity Log at the time of sending.
  

 

If there's no error it suggests the messages left WHMCS and were accepted by the mail server without error. So you'd need to speak to the mail server admin to investigate why they're not being delivered.