Anubianhost Posted June 7, 2013 Share Posted June 7, 2013 Did a quick search and didn't return any recent results of this issue. Running 5.2.5 I have a customer that added credit to their account. They added $50.00 to their account so when the monthly invoices drop it should use their credit up. The invoices are dropping out but are not getting paid from that balance. I verified in the settings (Setup -> General -> Invoices) That I do not have the "Tick to disable automatically applying credit from a users available credit balance when generating invoices" ticked but the invoice is still just sitting there unpaid. The invoice due date is 06/14/2013 So I'm assuming that it will pay it on the due date? But in this case the customer logged in to try and manually pay it. When they click Apply the credit from the invoice screen it just takes them back to the "My Invoices" Page. No errors that they can see from there side. So in a nutshell I guess i need to know if the auto-apply credit goes when the invoice is generated or the due date and anyone aware of issues when a customer tries to manually use credit to pay an invoice ahead of the due date. 0 Quote Link to comment Share on other sites More sharing options...
Anubianhost Posted June 10, 2013 Author Share Posted June 10, 2013 Also I spoke with the client more and if they try and manually pay with the their credit it just takes them back to the log in screen and if they log in again back to the My Invoices. 0 Quote Link to comment Share on other sites More sharing options...
Chris-M Posted June 10, 2013 Share Posted June 10, 2013 This doesn't sound like the expected functionality, so I would probably suggest opening a support ticket with WHMCS so they can check it out. 0 Quote Link to comment Share on other sites More sharing options...
RebelOne Posted June 10, 2013 Share Posted June 10, 2013 I don't have a suggestion how to fix it, but unless something has changed very recently, the credit should be applied when the invoice is generated. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 12, 2013 WHMCS Support Manager Share Posted June 12, 2013 Hi, This suggests to me your viewinvoice.tpl file is out-of-date, so please copy the latest version of it from /templates/default across to /templates/*your active template*/ . Clear your template cache (Utilities > System > System Cleanup) and try again. 0 Quote Link to comment Share on other sites More sharing options...
Anubianhost Posted June 13, 2013 Author Share Posted June 13, 2013 I have done this. Both were the same date and file size. I'm running the latest version and I haven't modified anything so not sure why it wouldn't work. What would explain why the credit is not auto-applying when the invoice comes out? 0 Quote Link to comment Share on other sites More sharing options...
Anubianhost Posted June 13, 2013 Author Share Posted June 13, 2013 Just tested and this jacked up the invoice page. It just shows text now 0 Quote Link to comment Share on other sites More sharing options...
Anubianhost Posted June 13, 2013 Author Share Posted June 13, 2013 I replaced the viewinvoice.tpl in the portal folder back to it's original and it fixed the invoice view but the problem returned. When you try to use credit it just takes you back to the log in screen. Copying the default viewinvoice.tpl into the portal folder fixes the back to login problem but it screws up the invoice view. It shows text only. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 17, 2013 WHMCS Support Manager Share Posted June 17, 2013 Copying the default viewinvoice.tpl into the portal folder fixes the back to login problem but it screws up the invoice view. It shows text only.If you do that you'll need to copy /css/invoice.css across too. 0 Quote Link to comment Share on other sites More sharing options...
Anubianhost Posted June 17, 2013 Author Share Posted June 17, 2013 I'll try that this evening. You had only mentioned the one file. Also will this fix the credit auto applying to the invoices? Ultimately this needs to be corrected as well. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 19, 2013 WHMCS Support Manager Share Posted June 19, 2013 Hi, That's not a known issue. What entries do you see under Utilities > Logs > Activity Log at the time of invoice generation? If there is credit on the client's account when the invoice is generated you'll see an entry stating that credit was applied to the invoice. 0 Quote Link to comment Share on other sites More sharing options...
Anubianhost Posted June 20, 2013 Author Share Posted June 20, 2013 You can see where the invoice is generated, Then a reminder sent several days later etc and that's it. The client already had the credit sitting on their account but it did not apply the credit to the invoice. The customer had opened a support ticket with me about the other issue with them not able to pay with their credit without it logging them out etc. But it should have paid the invoice instantly upon generation and it did not. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 23, 2013 WHMCS Support Manager Share Posted June 23, 2013 Hi, Please open a support ticket with the invoice # in question and admin + FTP access so we may investigate. 0 Quote Link to comment Share on other sites More sharing options...
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