Default template not fully loaded - newbie question

[ramystyle]

Hi,

 

I just downloaded the latest default template and upgraded whmcs to the latest version.

When I try to view the default template, for some reason the body is missing: http://sellwebhost.com/?systpl=default

Keep in mind that I did not modify any file inside the default template.. Any idea why? Shouldn't homepage.tpl be loaded there?

 

Thanks.

[Alistair]

Is homepage.tpl present on your server?

[ramystyle]

Yes.. It is in the same folder (default)..

[Alistair]

Have you tried re-downloading a fresh copy of the template folder and re-uploading it?

 

Is the homepage.tpl file the same size as what's in the download from WHMCS.com?

[ramystyle]

I just did again.. I deleted all the "default" folder, downloaded full version 5.2.4 and uploaded only the DEFAULT folder again.. Same result.. Is there a cache or something I should delete? Strange..

[Alistair]

I see you've modified the footer.tpl file.

 

Can you try uploading the original header.tpl and footer.tpl files to see if either of those is causing the problem?

[ramystyle]

Hi,

 

I haven't modified anything.. That's the original footer.tpl !

 

{if $pagetitle eq $LANG.carttitle}</div>{/if}

   </div>
</div>

<div class="footerdivider">
   <div class="fill"></div>
</div>

<div class="whmcscontainer">
   <div class="footer">
       <div id="copyright">{$LANG.copyright} © {$date_year} {$companyname}. {$LANG.allrightsreserved}.</div>
       {if $langchange}<div id="languagechooser">{$setlanguage}</div>{/if}
       <div class="clear"></div>
   </div>
</div>

{$footeroutput}

</body>
</html>

[ramystyle]

Hi,

 

I might have found why it's not fully loading.. In the Activity Log, I noticed the following error:

 

Smarty Error: unable to read resource: "/home/sellweb/public_html/templates/default/home.tpl"

- 30/04/2013 06:56 - System - 119.63.193.194

 

I browsed to the default template and was unable to find home.tpl. I have "homepage.tpl"... Why is the system trying to access a file that doesn't even exist ?

 

Any clue ?

 

Thanks.

[brian!]

ok, I've been playing with this for over an hour and haven't come up with any definitive answers... but a number of thoughts...

 

1. the classic and portal templates don't work properly either - either they aren't fully uploaded or there is an error (possibly being caused by SSL??) - i'd be tempted to disable the SSL address in General Settings to see if there is any difference...

 

2. it might be an idea to get a free developer license and install the script elsewhere to see if it works properly - well away from your custom theme...

 

3. as an aside, rename your admin directory and follow the advanced security procedure in the Docs.

[WebsiteIntegrations]

Hi

 

Do you have custom pages or have you modified the .htaccess file. I ask because when i view your site and substitute 'portal' for default the breadcrumb is showing the whmcs index as the about page.

[brian!]

wwesn's comment about htaccess is probably a good one as I noticed the about heading as well last night - I seem to recall a post a few weeks ago (when I first bought whmcs) about someone having a totally blank page and that ended up being caused by htaccess and how SSL was being redirected by it...

 

looking there is not a bad idea - and I hope you manage to solve your issues.

[WebsiteIntegrations]

another question, is your index.php page the index page that came with whmcs?

[ramystyle]

BINGO !! It was the .htaccess !! I replaced it by a blank file, and it worked

 

Thanks everyone for your responses !