WHMCS Cancellation - deleted WHM account?

[rb-james]

I received a cancellation request through WHMCS - then a little bit later I receive a support ticket from that user asking why his hosting was cancelled? I explained I received a cancellation request but he states he did not submit it.

 

The real kicker is that there is NOT an account in WHM for him now.

 

Anyone ran into this? What should I look for?

[leckley]

The cancellation process is fully automated if you have a module configured for the package.

 

You will need to check the clients logs on his whmcs account to see what occurred.

[rb-james]

Here's the log:

 

04/04/2013 00:01

Module Terminate Successful - Service ID: 658

System

04/03/2013 23:32

Email Sent to nguyen duc hiep (Cancellation Request Confirmation)

Client 123.26.49.107

04/03/2013 23:32

Automatic Cancellation Requested Immediately - Service ID: 658

Client 123.26.49.107

04/02/2013 11:58

Order Accepted - Order ID: 572

rb-james 206.183.28.85

03/29/2013 11:53

Module Create Successful - Service ID: 658

System 173.0.81.1

03/29/2013 11:53

Running Module Create on Payment

System 173.0.81.1

03/29/2013 11:53

Invoice Marked Paid - Invoice ID: 1663

System 173.0.81.1

03/29/2013 11:53

Added Invoice Payment - Invoice ID: 1663

 

It says it was automatically cancelled and deleted. Again, why would this happen?

[bear]

I mine it takes the cron to initiate the actual deletion. Yours ran immediately on submission?

[leckley]

I mine it takes the cron to initiate the actual deletion. Yours ran immediately on submission?

 

It requires the cron or he has a nifty plugin running

 

Looking at the logs his cron likely ran at 12:01 whereas the cancellation request came in at 23:32, so 28 minutes after the cancellation request the cron kicked off and deleted the account.