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Why are invoices being generated and suspending accounts despite no balance due?

avisonjohn

By avisonjohn
in Using WHMCS

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avisonjohn Junior Member

avisonjohn

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I have a couple of clients with webhosting and the recurring amount is set to 0.00

However, they keep getting invoices for a value of 0.00 asking them to pay it via PayPal and then suspend the account when it's not paid.

 

How do I prevent invoices being generated for this user/service and prevent the account from being suspended all the bloody time?

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