Domain transfer and renewal process

[opt2bout]

I've searched the forums here for Enom, Expiry, and transfer before posting, so forgive me if I still can't piece the process together correctly from what I've read thus far.

 

I am trying to understand the domain transfer/renewal process with WHMCS. This matter was complicated for us recently when Enom had about a week outage on their Verification process which cancelled all of our transfer requests.

 

When we manually re-initiated the Transfer using the Domains + Transfer option, it only added the mandatory year to the domain even though the order was for 3 years.

 

So when we manually selected "Renew" there were no prompts, it just renewed the domain using the "Registration Period" setting...which now extended the expiry to 4 years instead of the 3 the customer paid for.

 

Now its going to be difficult to contact the customer back and say 'Our bad...you owe us more money' ... live and learn.

 

1. How SHOULD we have done this?

 

2. If the Enom problems had not occurred, and we didn't have to initiate the transfer and renewal manually, would WHMCS automatically transfer then renew the domain for the correct term?

 

3. If this is by design, is there a way to have a confirmation screen like the Transfer process be displayed before we confirm the renewal?

 

Thanks for insight/input to this,

 

Kevin