New Filter Tickets Design

[tracedef]

This may sound nitpicky, but we're in the support tickets section all day ... having to choose a drop down and then click filter is a couple more steps than we'd like to get to say "all active tickets" ... whereas older version was simple a single link for each status type ... just sayin' seems like a step backwards ...

[Alex - Arvixe]

I haven't tried 5.2 yet but from the sounds of it it does seem like this update is a little less productive.

 

So if above is the case then I support this - Will play with 5.2 later today.

[D9Hosting]

You can revert to the old style by playing around with the templates, open up the file /admin/templates/*template_name*/sidebar.tpl

 

And remove the following code from line 164 - 197:

 

<form method="post" action="supporttickets.php">
<span class="ticketheader">{$_ADMINLANG.fields.status}</span>
<div class="ticketinfo">
<select name="view">
   <option value="any">- Any -</option>
   <option value=""{if $ticketfilterdata.view eq ""} selected{/if}>{$_ADMINLANG.support.awaitingreply} ({$ticketsawaitingreply})</option>
   <option value="flagged"{if $ticketfilterdata.view eq "flagged"} selected{/if}>{$_ADMINLANG.support.flagged} ({$ticketsflagged})</option>
   <option value="active"{if $ticketfilterdata.view eq "active"} selected{/if}>{$_ADMINLANG.support.allactive} ({$ticketsallactive})</option>
{foreach from=$ticketstatuses item=status}
   <option value="{$status.title}"{if $status.title eq $ticketfilterdata.view} selected{/if}>{$status.title} ({$status.count})</option>
{/foreach}
</select>
</div>
<span class="ticketheader">{$_ADMINLANG.support.department}</span>
<div class="ticketinfo">
<select name="deptid">
   <option value="">- Any -</option>
{foreach from=$ticketdepts item=dept}
   <option value="{$dept.id}"{if $dept.id eq $ticketfilterdata.deptid} selected{/if}>{$dept.name}</option>
{/foreach}
</select>
</div>
<span class="ticketheader">{$_ADMINLANG.support.subjectmessage}</span>
<div class="ticketinfo">
<input type="text" name="subject" value="{$ticketfilterdata.subject}" />
</div>
<span class="ticketheader">{$_ADMINLANG.fields.email}</span>
<div class="ticketinfo">
<input type="text" name="email" value="{$ticketfilterdata.email}" />
</div>
<div class="ticketinfo" style="padding-bottom:10px;">
<input type="submit" value="Filter »" />
</div>
</form>

 

And replace it with this:

 

<p>
- <a href="supporttickets.php?view=active">All Active Tickets ({$ticketsallactive})</a><br />
- <a href="supporttickets.php?view=Open">Open ({$ticketcounts[0].count})</a><br />
- <a href="supporttickets.php?view=Answered">Answered ({$ticketcounts[1].count})</a><br />
- <a href="supporttickets.php?view=Customer-Reply">Customer Reply ({$ticketcounts[2].count})</a><br />
- <a href="supporttickets.php?view=On%20Hold">On Hold ({$ticketcounts[3].count})</a><br />
- <a href="supporttickets.php?view=In%20Progress">In Progress ({$ticketcounts[4].count})</a><br />
- <a href="supporttickets.php?view=Closed">Closed ({$ticketcounts[5].count})</a><br />
</p>

[msmom]

Thanks, I may try this. My closed aren't all there anymore either; so maybe this will take care of that as well.

 

You can revert to the old style by playing around with the templates, open up the file /admin/templates/*template_name*/sidebar.tpl

And remove the following code from line 164 - 197:

[Matt]

There is still the pop-out menu at the top of the page where you can go to Support > Tickets > All Active for accessing this without using the filter options. But the default view is and always has been the Awaiting-Reply tickets, and this is where all the direct links go to (such as the ticket count/quick shortcuts in the header/sidebar). If you prefer the All Active list, a template change would be the way to go.

 

The cool thing about the new filter options in the sidebar is that you can jump straight to a search from anywhere within the ticket system, even when viewing a ticket, and it remembers and returns you to your last filter, which will hopefully save you even more time and clicks. I know it does for me.

 

Matt