MYCLANSERVICES.COM Posted February 18, 2013 Share Posted February 18, 2013 (edited) I submitted a support ticket over 2 hours ago and i've not had a response since. I am not happy with this. Can someone please tell me why support are not answering? Ticket ID: #902787 Edited February 18, 2013 by MYCLANSERVICES.COM Link to comment Share on other sites More sharing options...
vec Posted February 18, 2013 Share Posted February 18, 2013 what is the problem you are having Link to comment Share on other sites More sharing options...
MYCLANSERVICES.COM Posted February 18, 2013 Author Share Posted February 18, 2013 (edited) 4 Hours now and still no response. http://img831.imageshack.us/img831/1319/worstsupportever.jpg WORSTS SUPPORT EVER! And to think that I am thinking about buying an owned unbranded licence for £230. If this is the support I can expect then they can forget about it. Edited February 18, 2013 by MYCLANSERVICES.COM Link to comment Share on other sites More sharing options...
MYCLANSERVICES.COM Posted February 18, 2013 Author Share Posted February 18, 2013 WORST SUPPORT EVER ! And to think that I am thinking about buying an owned un-branded licence also, if this is the support im gonna expect then they can forget about it! http://img831.imageshack.us/img831/1319/worstsupportever.jpg Link to comment Share on other sites More sharing options...
MYCLANSERVICES.COM Posted February 18, 2013 Author Share Posted February 18, 2013 WHMCS WORST SUPPORT EVER - 4 HOURS & NO REPLY http://img831.imageshack.us/img831/1319/worstsupportever.jpg Link to comment Share on other sites More sharing options...
Infopro Posted February 18, 2013 Share Posted February 18, 2013 There is no need to post multiple threads on the same topic. Tickets are answered in a timely manner. By the looks of your images, you've bumped the ticket with a new post, 15 minutes after the first post. Why? Why 5 posts and multiple threads on the forum as well, at the same time you're waiting for a ticket to be answered? Link to comment Share on other sites More sharing options...
MYCLANSERVICES.COM Posted February 18, 2013 Author Share Posted February 18, 2013 I replied 15 min after I first post because I forgot to provide additional info regarding the problem and to save back and fourth messages I try to provide as much info as I can right away. Multiple Threads: You mean 2 right? Well considering I was not getting any official response as to why my tickets were being ignored in the first thread, I thought I might have better look getting a response from a different forum category. You have to understand I am about to pay £230 x 4 unbranded OWNED* licences, and I refuse to pay such an amount if this is the kind of support response I am going to get, 4 hours for a simple ticket response on a working day is just silly. Why should anyone have to wait such a long time? Link to comment Share on other sites More sharing options...
Cape Dave Posted February 18, 2013 Share Posted February 18, 2013 I have to admit, it makes me wonder what ANY company is doing when simple support tickets are not answered, well, almost instantly. I always wonder what is more important than answering tickets in a very timely fashion? I say to ANY company that wants to compete in today's business world, helping your customers in a timely fashion is important. In my last communication I had to wait an hour or so in between REPLIES after my ticket was acknowledged. This makes it hard to do business. Way I see it is replies should be almost instantaneous until the ticket is closed unless extraordinary circumstances. Link to comment Share on other sites More sharing options...
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