cPanel Package Downgrades

[markb1439]

Hi,

 

Just curious…with cPanel hosting and WHMCS, what happens when a user downgrades their package. For example, let's say they are at a package with 5 add-on domains, and they are using all 5. And let's say they are allowed 20 GB storage, and they're using all of it. What happens if they downgrade to a package with fewer resources? Are some of their domains/storage, etc. eliminated?

 

I want to make sure that users can't sign up for a bigger package, then downgrade and still keep the benefits.

 

Thanks,

 

Mark

[chiddy]

Hi there,

 

You could troubleshoot what will happen on a test account. Basically, that user's existing email accounts will exist but they won't be able to send or receive emails due to being over disk quota. The email accounts won't disappear. Next, the user won't be able to use the account because they will be over disk quota as well, so no contents could be uploaded. The site would continue working for the existing files.

 

Again, you can always test the questions being asked to see the results by setting low levels such as 10MB and 1 email account then putting a test account into that package.

 

-Lochie

[othellotech]

for disk/transfer when cpanel updates its stats, it turns their account off for being over quota

 

if they're using too many "resources" for their plan, they cant edit or add any until they bring it under their limit.