use own domain no longer working

[thesvan]

Hi folks , i have a verry strange problem with whmcs , last week we had a hacker into our sistem , we manage to get rid of him , however now ,

if you try to order a normal hosting package and you use the option to use your own domain , isn"t doing anything , i just stay like that , i see that popup getting up and then down but no results , with register it works fine same for transfer , any ideea? , where should i look into it?

Edited January 19, 2013 by thesvan

[WHMCS John]

Hi,

Are you using the comparison order form and version 5.1 by any chance? If so please open a support ticket as we can provide a Comparison Domain Check Fix.

 

If not, please post the URL so we can take a look.

[WHMCS JamesX]

Hey John,

 

I've noticed something similar to this with the default/modern combination.

 

When ordering a hosting product, if the product/service has configurable options, selecting to use your own domain will get stuck at the progress bar in the pop-up. The configurables show up underneath after making the selection, but you can't select them or proceed to the next step because the progress bar in the domain check pop-up never goes away. With that said, this doesn't happen and isn't a problem if the product/service has no configurable options.

 

Is this a known and/or related issue? I'm assuming that it's a template thing, but have simply been too busy as of late to look at and debug it as of yet though.

Edited January 22, 2013 by WHMCS JamesX