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WHMCS doesnt update when users pay with paypal


cubemedia

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Hello,

 

After I applied the last patch (Security Advisory for V4.5 & Google Checkout Users ) on V.4.5.3, WHMCS doesn't update when a user make a payment.

 

Does any of you guys experienced this?

 

I Have checked file permissions and they are fine. it was working before I applied that patch.

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  • WHMCS Support Manager

Hi,

 

Please navigate to Billing > Gateway Log. Do you see any record of the payments? If so the debug data and result may shed some light on what's happening.

 

If there are no entries please double-check the IPN settings in your account are configured per our documentation @ http://docs.whmcs.com/PayPal

 

If that's configured correctly already, in your PayPal account navigate to History > IPN History and click the Message ID link corresponding to a transaction not recorded in WHMCS. There you'll see some details that should show why PayPal isn't communicating with your installation.

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