Jump to content

Downloadable product files problem


anglian

Recommended Posts

Hi,

 

I have my 'downloads' directory set as $downloads_dir = '/home/username/downloads/'; and chmod 777

I am, however unable to add files to a product successfully.

 

The files show in the available files and selected files windows but are not in the downloads folder and when a client clicks on the download link gets a file not found error.

 

I would appreciate some guidance to get this issue resolved.

 

Also, how is it possible to remove files from a product?

 

Thanks

Link to comment
Share on other sites

  • WHMCS Support Manager

Hi,

Common problems for attachments not attaching correctly to tickets/client files are the path to the attachment directory being incorrect in configuration.php, the attachment directory not being writeable or something else on the server preventing the upload, maybe a PHP disabled function?

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated