IsMyWB-Dominic Posted December 2, 2012 Share Posted December 2, 2012 Hello, What I'm trying to do is this: When a customer requests a cancellation, rather than it go into a queue to be cancelled automatically, I would like it to submit a ticket so that I can process it manually. Is this possible? Thanks, Dominic 0 Quote Link to comment Share on other sites More sharing options...
IsMyWB-Dominic Posted December 2, 2012 Author Share Posted December 2, 2012 Uncheck Setup -> Automation Settings -> Miscellaneous -> Cancellation Requests; cancellations will then need to be processed manually. Thanks, but that won't open a ticket when a cancellation request is submitted? I want it so it opens a ticket also. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS JamesX Posted December 2, 2012 Share Posted December 2, 2012 Uncheck Setup -> Automation Settings -> Miscellaneous -> Cancellation Requests; cancellations will then need to be processed manually. 0 Quote Link to comment Share on other sites More sharing options...
IsMyWB-Dominic Posted December 2, 2012 Author Share Posted December 2, 2012 Uncheck Setup -> Automation Settings -> Miscellaneous -> Cancellation Requests; cancellations will then need to be processed manually. Why it put the other message up there, i'll never know. Thanks, but that won't open a ticket when a cancellation request is submitted? I want it so it opens a ticket also. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS JamesX Posted December 2, 2012 Share Posted December 2, 2012 (edited) Why it put the other message up there, i'll never know. You must be psychic; knowing what I'm going to write before I write it myself. Thanks, but that won't open a ticket when a cancellation request is submitted? I want it so it opens a ticket also. No, it won't create a ticket. However, it will require cancellations to be manually processed though. You can use a hook in order to create a ticket though when cancellations are submitted. Edited December 2, 2012 by WHMCS JamesX 0 Quote Link to comment Share on other sites More sharing options...
IsMyWB-Dominic Posted December 2, 2012 Author Share Posted December 2, 2012 I must be. vBulletin's fault! Never used a hook before but I suppose it can't be too hard to figure it out. Kind regards. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS JamesX Posted December 2, 2012 Share Posted December 2, 2012 You can use the Internal API of WHMCS to Open a Ticket at the CancellationRequest hook point; if you want to create the ticket at the time the request is submitted. 0 Quote Link to comment Share on other sites More sharing options...
cascompany Posted February 11, 2013 Share Posted February 11, 2013 I have one question about cancellations... We sell dedicated servers... automated cancellations are okey, very good for shared or resellers that we also sell. But... for example... a dedicated client had one invoice DUE on 14/Jan, the invoice due at 14/Feb was just generated... Then client submit a cancellation request... TODAY 11/Feb, and then: 1) Invoice for 14/Feb gets cancelled (wich is okey, as this cycle had not yet started) 2) Invoice for 14/Jan gets "deleted" the server line of it.... WEIRD!!!! Basically, invoice 14/January have the Server, say $189, and interest for not pay in term $18.90. when client send cancellation, this invoice was like "modified" and only had $18.90 interest, on it... the $189 server just DISSAPEARED.... IS this the normal behaviour of automated cancellations ?? (BTW, I read on another thread a "30 day advise" for dedicated server cancellations, wich will be the BEST feature cancellations could have, like they have to cancel with 30 days anticipation.) Please let me know, I need to know how really cancellation works, and why it modified my invoice!!! 0 Quote Link to comment Share on other sites More sharing options...
cascompany Posted February 11, 2013 Share Posted February 11, 2013 Btw... --- On Pending Cancellations it says : --- 11/02/2013 15:31 Dedicated Servers - XXXXXX End of Billing Period (14/01/2013) --- And on Activity logs.... D) 11/02/2013 15:31 Email Sent to XXXXXXXXX (Cancellation Request Confirmation) C) 11/02/2013 15:31 Cancelled Outstanding Product Renewal Invoice - Invoice ID: 10949 - Service ID: 395 B) 11/02/2013 15:31 Removed Outstanding Product Renewal Invoice Line Item - Invoice ID: 10916 - Service ID: 395 A) 11/02/2013 15:31 Automatic Cancellation Requested for End of Current Cycle - Service ID: 395 So, the problem was the (B), as it removed the product from a invoice that was OVERDUE already... WEIRD. Also on the pending cancellations, for some reason, it says End of Billing Period 14/01 ... when it should cancel it at end of billing period 14/02!! (as billing period 14/1 is already ended, and he cant cancell at the end of 1 month ago billing period... as he have already used this period as well as the next that ends 14/02...) Can anyone (maybe from whmcs support) confirm me if this is okey, or I need to configure something for this to work as expected. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted February 12, 2013 Share Posted February 12, 2013 Very strange, whmcs has _never_ removed a line from any invoices - duplicated a few, missed a few, but never removed any - is this some extra plugin/module you've added ? 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted February 12, 2013 Share Posted February 12, 2013 I have create a cancellation module that when they cancel they service it send a ticket that the staff can response 0 Quote Link to comment Share on other sites More sharing options...
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