How do associate tickets to clients that use a different email address?

[pfmartin]

Hello,

 

I am curious if there is any way to associate tickets to existing clients. For example, a client has an email address on their account, but they for some reason open a support ticket via email from an email address that is not on their profile. How do I assign that ticket to the client?

 

Thank you.

[WHMCS John]

Hi,

There certainly is: http://docs.whmcs.com/Support_Tickets#Options