Due Date Questions

[ctm]

Hi

We worked with the whmcs demo tool for some time and wanted to use it in our hosting environment. We have nevertheless a few questions related to invoicing, products and due date.

 

*** Client Profile - Tab Product/Service ***

 

Next Due Date : what does this date represent ?

 

- when I create a product

- after 12month

 

in our case this date is always the same then registration date

 

 

*** client Profile - Invoice - Options***

- Invoice Date

- Due date

 

It's somehow confusing and documentation does not resolve on these fields

 

Regards

[WHMCS John]

Hi,

The Next Due Date is when the client's next payment is due. Upon signup it will be the same as the signup day as the client needs to pay today. When the client pays their initial invoice it will automatically increment forward one billing cycle.

Their next invoice will be due on the Next Due Date and wil be generated ion accordance with your Setup > Automation Settings > Invoice Generation setting.

[anthonyfox63]

What could cause this not to happen?

 

The invoice is marked paid but the Next Due Date never changes which causes account suspension on a paid account.

[WHMCS John]

Hi,

It could be caused by a member of staff just changing the invoice status and not actually zeroing the balance by adding a payment: http://docs.whmcs.com/Transactions

 

Or a fatal error of some kind, usually caused by custom hooks or addon modules.