How To: Setup Email Piping for Exchange/Outlook Email Accounts

[NetwiseHosting]

Hi All,

 

A quick guide below on how to setup WHMCS to use an Exchange based email account for support ticket piping as we could only find available information on cPanel or POP3 based email accounts.

 

1. Create a Support Department within your WHMCS admin panel, and take note of the Ticket Importing credentials. Next, open Exchange Management Console on your Exchange Server, navigate to Recipient Configuration, Mail Contact and then right click and select New Mail Contact.

 

2. Set the users credentials, e.g. Your Company Support along with an intermediary email address of an external cPanel or POP3 account e.g.

support@subdomain.yourcompany.com

 

3. Next, create a standard Mailbox for the main support email address in Exchange Management Console e.g.

support@yourcompany.com

and then navigate to the Properties of this account, select the Mail Flow Settings tab, click Delivery Options and then Properties.

 

4. Select the Forward to check box and then click Browse. Select the intermediary Mail Contact/email address you created in step 2 and then click OK twice.

 

** Emails to your main support email address, e.g.

support@yourcompany.com

are now being forwarded to your intermediary email address e.g.

support@subdomain.yourcompany.com

**

 

5. Now login to your cPanel account and navigate to Email Accounts. Create a new email account with the same name as your intermediary email address as set in step 2. E.g.

support@subdomain.yourcompany.com

 

6. Next, setup the Email Piping by clicking on Forwarders in your cPanel control panel and then click Add Forwarder.

 

7. In the Address to Forward box, enter the intermediary email address, e.g.

support@subdomain.yourcompany.com

and then click Advanced Options. Select the Pipe to a Program radio button and enter the relative path to your Piping PHP file as displayed within the Support Departments page of your WHMCS admin panel. E.g. public_html/whmcs/pipe/pipe.php

 

8. Email piping is now setup to work through an Exchange Server based setup. The above is based on having either a cPanel or POP3 based email account elsewhere, e.g. on your web server but it does mean you can use an Exchange based email account/domain.

 

We successfully set this up for our own Support department and it is working well - I hope this is of use to you guys and as always any questions then please don't hesitate to ask.

All the best,

 

Matthew

[othellotech]

You're forwarding the mail, in order to use Linux to process it as a forwarder - complete waste of time, just use the pop method and get the tickets direct from the exchange server

[Dean - ITDept.net]

Enable POP3 service on Exchange server and do it the old fashioned way

[sahostking]

This is just what I need thanks guys.

[epowerinc]

Hello Mathew,

Thank you. I've completed the setup above, but everytime I run teh pipe.php a new blank ticket is opened.

 

Do you have any suggestion for wht ath issue may be?

 

Thank you,

Jeremy

[NetwiseHosting]

Hi Jeremy,

 

Without knowing a little more about your setup it is difficult for me to comment - by all means shoot across your email address on a PM and I can contact you from there. I don't mind helping out!

All the best,

 

Matthew