joshuamcel Posted September 24, 2012 Share Posted September 24, 2012 WHMCS version: 5.0.3 Hello, Problem: I've got a package set up for my customers to renew once a month, yet it is billing them every 2 weeks. How should I fix/troubleshoot this and save my clients from being double billed? Thanks, Joshua McElmurray 0 Quote Link to comment Share on other sites More sharing options...
joshuamcel Posted September 25, 2012 Author Share Posted September 25, 2012 I'm still experiencing this problem... any solution or ideas? 0 Quote Link to comment Share on other sites More sharing options...
joshuamcel Posted September 26, 2012 Author Share Posted September 26, 2012 Any assistance would be appreciated. 0 Quote Link to comment Share on other sites More sharing options...
joshuamcel Posted September 27, 2012 Author Share Posted September 27, 2012 Bueller... Bueller... Bueller? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 1, 2012 WHMCS Support Manager Share Posted October 1, 2012 Hi, Has the client definitely only got one service under their Summary tab? If so it could be that you've accidentally added a Billable Item that's also billing the client (under their Billable Items tab). 0 Quote Link to comment Share on other sites More sharing options...
joshuamcel Posted October 4, 2012 Author Share Posted October 4, 2012 Here is a screen shot of the settings for my client. I still can't figure out why WHMCS is double billing my client. Any ideas? @John - there is 1 service under the Summary tab, and 0 items in Billable Items. Any ideas? /http://mcelway.com/wp-content/uploads/2012/10/Settings.jpg 0 Quote Link to comment Share on other sites More sharing options...
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