Casey03 Posted September 15, 2012 Share Posted September 15, 2012 Hey All, I currently have a local exchange server setup to manage all our email. But i am having issues trying to get it to work with the ticket system. I want all emails to support to be logged as a ticket, (Helps me keep track of SLA) But when i send an email to support it does not log a ticket, In fact if i log a ticket on the website using the pre-sales option, it logs the ticket but does not send an email. So i believe there is something wrong with my setup on whcms somewhere. how do i make this work correctly? Does anyone have any ideas how to make this work? Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 18, 2012 WHMCS Support Manager Share Posted September 18, 2012 Hi, If you visit the /pipe/pop.php file directly in your browser what output do you see on-screen? What entries do you see in the Activity Log and Mail Ticket Import Log under Utilities > Logs at the time a ticket is opened? 0 Quote Link to comment Share on other sites More sharing options...
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