New client status as inative by default

[Patty]

Not sure if this is a bug or intentional, but all new clients status is showing Inactive by default. This started to happen after the upgrade to 5.1.2

 

If it's not a bug, I'd like an option to make Active status the default one, if possible.

 

TIA

[Jaggl]

yeah i also see this "problem"

[Jbro]

I am happy that they are inactive unless the buy some thing and fully paid

[Patty]

Yeah, well, that's a matter of opinion. So it should be an option and not a default value. It wasn't like this before and I just rather have it the way it was before.

[edvan.com.br]

Yeah, well, that's a matter of opinion. So it should be an option and not a default value. It wasn't like this before and I just rather have it the way it was before.

 

Paty,

 

Check out the explanation, http://docs.whmcs.com/Client_Management#Automatic_Status_Changing

 

Ideally, the administrator decides that ... So I created a generic hook that grabs all clients "inactive" and changes to "active" after cron generate.

 

Create a file with any name, eg (patty.php) and send to /includes/hooks/

 

<?php

 

function modifica_status()

{

$AtualizaStatus = mysql_query("UPDATE `tblclients` SET `status`='Active' WHERE `status`='Inactive'");

}

 

add_hook("DailyCronJob", 1, "modifica_status", "");

 

?>

 

I published the above tip on my blog Brazilian (http://www.whmcs.blog.br/principal/dicas-whmcs-parte-11/), see Tip 54

 

Hugs

 

Edvan

[Patty]

Hey, Edvan.

 

Nice, thank you. But this hook causes another issue: some clients I might want to leave as inactive, but the hook will set them as active after cron runs.

 

IMHO the ideal is to go back to the way it was before, all new clients set as active by default. It doesn't make sense a client who just signed in and bought something be set as inactive, while I might want other clients set as inactive. It should be the admin decision, not something automatically set by cron or by default. I hope we can have this option on the next version.

 

Anyway, tks a lot for your efforts, Edvan.

Edited September 18, 2012 by Patty

[Patty]

BTW, since it's not a bug, maybe this should be moved to Feature requests.

Thank you.

[Jbro]

OK I don't understand it now. I mark an invoice paid so now shouldn't my inactive customer be active?

He must be active now because he paid me and his invoice is marked Paid. He paid by bank

[edvan.com.br]

Hey, Edvan.

 

Nice, thank you. But this hook causes another issue: some clients I might want to leave as inactive, but the hook will set them as active after cron runs.

 

IMHO the ideal is to go back to the way it was before, all new clients set as active by default. It doesn't make sense a client who just signed in and bought something be set as inactive, while I might want other clients set as inactive. It should be the admin decision, not something automatically set by cron or by default. I hope we can have this option on the next version.

 

Anyway, tks a lot for your efforts, Edvan.

 

Patty,

 

Actually the customer is inactive unless you have a product / service active.

 

The ideal was that we could define it and not the system.

 

Edvan

[invictus]

IMHO the ideal is to go back to the way it was before, all new clients set as active by default. It doesn't make sense a client who just signed in and bought something be set as inactive

 

Did this just start happening to you in 5.1.2?

 

What exactly is happening? When a customer signs up and buys a product they are not activated and stay as "pending" until you manually accept the order?

 

Or is it something else?

[Jbro]

In my case a customer just registered but he is active . He did not buy nothing !!!! Another customer signs up buys a product and even he pays for it but he is inactive

[invictus]

Hi Jbro - same questions to you above ^^

[dahamsta]

I don't like this "feature" either. I have quite a few clients that may never have products or services, but they're billed on a regular basis for consulting, etc. They should be active.

 

I'm not really sure why this was implemented, what was the logic behind it?

[ryan311]

I don't like this "feature" either. I have quite a few clients that may never have products or services, but they're billed on a regular basis for consulting, etc. They should be active.

 

I'm not really sure why this was implemented, what was the logic behind it?

That doesn't make sense. If you have customers that are billed on a regular basis why don't you give them a product or service. I don't see why you would have a client but never have a product or service attached.

[dahamsta]

Regular = once in Jan, not in March but twice in June, etc. They remain active customers.

[altomarketing]

Remember

 

"In WHMCS 5.1.2 and above any client account with no products, addons or domains active will have their account automatically set to Inactive by the cron job. This does not stop the user logging in, opening a ticket or paying any due invoices.

An active product or addon is defined as being in Active or Suspended state. An active domain is Active or Pending-Transfer.

Should the client purchase a product domain or addon, then on the next cron run, their status would automatically be set to Active again. "

[dahamsta]

Someone already posted that. Please read a thread fully before responding.

[rob2]

i test it on http://demo.whmcs.com/clientarea.php, when i register as a new account and go to admin area,the account shows as active...