dahamsta Posted September 13, 2012 Share Posted September 13, 2012 One of my invoices has become separated from the PayPal subscription, i.e. the PP payment isn't being applied to their account every month. Is it possible to reconnect without bothering the customer? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 17, 2012 WHMCS Support Manager Share Posted September 17, 2012 Hi, This would tend to suggest the Subscription ID is missing from the client's Products/Services tab, please ensure that field is completed and the invoices are being generated before the subscription payment is sent. 0 Quote Link to comment Share on other sites More sharing options...
dahamsta Posted September 17, 2012 Author Share Posted September 17, 2012 Hi John, Sub ID is in place on the product and correct anyway. PayPal is showing Sep 27 as the next payment date, and WordPress is showing next invoice date as 04/10/2012. Current, unpaid invoice has 25/08 as date, and 04/10 as due date. So I think they all match up. However the payments aren't being applied to the invoices when they come in, I have to do them manually. I think it's just this client I'm having trouble with. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 20, 2012 WHMCS Support Manager Share Posted September 20, 2012 Hi, Please navigate to Billing > Gateway Log. Do you see any record of the payments? If so hopefully the status will shed some light on what's happening. If there are no entries please double-check the IPN settings in your account are configured per our documentation @ http://docs.whmcs.com/PayPal If that's configured correctly already, in your PayPal account navigate to History > IPN History and click the Message ID link corresponding to a transaction not recorded in WHMCS. please ensure the status is "200" (ie. successful) and the IPN URL is valid. If it all looks OK to you then please open a support ticket with the gateway logs and IPN history logs for us to review. 0 Quote Link to comment Share on other sites More sharing options...
dahamsta Posted September 20, 2012 Author Share Posted September 20, 2012 Thanks John, that helped me track the problem down to a legacy IPN URL, my problem now is that there doesn't seem to be any way to change it? It seems ridiculous that they don't update the IPN URLs attached to subscriptions when the main IPN URL changes. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 24, 2012 WHMCS Support Manager Share Posted September 24, 2012 Hi, Nope sorry PayPal don't allow the IPN URL to be changed. You'd need to cancel the subscription and have the client create a new one when their next invoice is generated. 0 Quote Link to comment Share on other sites More sharing options...
dahamsta Posted September 25, 2012 Author Share Posted September 25, 2012 Ok, thanks John. 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted October 20, 2012 Share Posted October 20, 2012 This thread is a few weeks old, but you can use mod_rewrite to handle old Paypal IPNs. You've probably worked around this already by canceling subscriptions, but see this thread about moving WHMCS for an example of rewriting an old paypal IPN url. This should be a standard response for WHMCS staff--you do not have to cancel subscriptions and force clients to re-subscribe! 0 Quote Link to comment Share on other sites More sharing options...
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