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Cannot manually assign an affilaite


infusiongenius

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I am trying to manually assign an affiliate to an order. I go to order -> click to order id -> click manually assign -> choose the affiliate -> hit save. I go out of the order and back in and the affiliate is set to none. I don't get it. I am following the directions per the documentation and it does not seem to be saving. Please help. I have affiliates that are not getting credited for orders and I need to update them. Thanks.

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  • WHMCS Support Manager

Hi,

These forums are for user-to-user support. By the sounds of it you're trying to assign an order which does not contain any eligible products to the affiliate. Commission isn't earned for domains, upgrades or addons, so ensure the order contains at-least one product.

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