aj.kerley Posted August 20, 2012 Share Posted August 20, 2012 (edited) Support Ticket# 129218 Original Ticket @ 19/08/2012 16:08: My WHMCS is terminating accounts when it is not enabled. I do not have the box checked under automation settings, and my cron job is set to /cron.php skip_terminations skip_cancelrequests. Also the account is set to billing "free", with "-" or "//" or an actual date in the future as the due date, do not suspend untill 00/00/0000 is set and checked. Support Reply @ 19/08/2012 17:14: What do you view in the activity log on module termination ?If you have any further questions or concerns, just let us know. My Reply @ 19/08/2012 17:22: Attached is the log and cron email screen shots.term mod ran in the log, but the cron email does not mention it. Support Reply @ 19/08/2012 17:40: Please create temporary login details and send the following information so that we can run some tests on your installation:- WHMCS Admin Url: - Username: - Password: If you have any further questions or concerns, just let us know. My Reply @ 19/08/2012 17:47: - WHMCS Admin Url: **Provided**- Username: **Provided** - Password: **Provided** - Email: support@whmcs.com Setup as FULL Admin. If needed I can also give access to my cPanel/WHM. --- Here we are 7 hours later... no reply. How am I to believe in in this company/product if I cant even get a reply in 7 hours. They could have advised to delete the cron so it did not happen in the mean time... to late after spending most of the day dealing with the customer, who is extremely p*ssed off, and the host company getting it "restored" from one of their backup (which costed me $65USD) having to manually restore the entire customized zone file it happened again but with more accounts. The bells, whistles & lights went off in my head delete the cron job. The new accounts 1 set to annual billing with a due date of 09 Sep 2012, 1 set to free billing with a due date of 01 Aug 2015. Any help would be appreciated. AJ ### DEBUG INFORMATION ### Registered to: ***** License Type: Web Host License License Key: ***** License Expires: Never WHMCS URL: ***** WHMCS Version: 5.1.2 PHP Version: 5.2.17 MySQL Version: 5.5.23-55 Edited August 20, 2012 by aj.kerley Add Debug Information 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 23, 2012 WHMCS Support Manager Share Posted August 23, 2012 Hi, I'm sorry to see that you didn't allow our support team to investigate the issue in the ticket. But looking at your activity log I can see the account termination occurred after the "Cron Job: Completed" entry. This means none of the stock processes caused the termination, it must have been a third party addon or action hook causing it. 0 Quote Link to comment Share on other sites More sharing options...
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