Leafs Posted August 16, 2012 Share Posted August 16, 2012 I have whmcs, cpanel, and whm all setup, but when someone buys s plan, it waits for me to press 'accept", before it actually send them their info and sets up the account. I have it checked to "Automatically setup after first payment is received", but its doing this. Hope someone can help me. Roni 0 Quote Link to comment Share on other sites More sharing options...
Walsh Posted August 17, 2012 Share Posted August 17, 2012 Hey Leafs, I have the same problem. I recall seeing somewhere this being a bug in 5.1.2 but I don't know about that. It seems like a pretty big bug that would have been noticed before release. Hard to say. Hopefully we'll get an update soon. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 21, 2012 WHMCS Support Manager Share Posted August 21, 2012 Hi, This is not a known issue with any version of WHMCS. First ensure the invoices are actually being paid, simply changing the status to Paid won't trigger automation: http://docs.whmcs.com/Transactions If the auto-setup is not occurring please begin your troubleshooting by watching the following video tutorial: If that doesn't help please review Utilities > Activity Log at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at: http://docs.whmcs.com/Troubleshooting_Guide http://docs.whmcs.com/Common_Troubleshooting_Tips http://docs.whmcs.com/Server_Modules If you're unable to identify the problem please copy the Activity Log entries into your reply here for us to analyse. 0 Quote Link to comment Share on other sites More sharing options...
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