mysterious credit added to account

[danna]

A $20 credit was applied last month on a customer invoice that I can't seem to find a reason for. After digging through the logs, support tickets, notes, and emails, I still could find no documentation of it.

 

They only way I could track down when the credit was added to the account was to look directly in the database. The credit record was created about a year ago when the last invoice was paid. However, the payment was in the exact amount of the invoice and there were no other transactions from that day. There is nothing in the logs or anywhere I can find that the client or admin or system added that credit.

 

I searched the forums but could not find a similar incident. Does anyone have any idea what could have happened? Also, if this was some sort of bug and the credit was a mistake, then how can I remove it from the customer account? I know how to unapply it to the invoice, but I couldn't figure out how to remove it from the account.

 

Thanks.

[WHMCS John]

Hi,

Please click the "Manage Credits" link on the client's Summary page and this should explain where the credit came from. If there's no record of it there it suggests the credit balance was manually adjusted by a member of staff via the client's Profile tab.