a mysterious new invoice appeared

[snake]

Odd thing happened, we found a new invoice created on a customers account that was a total of all their unpaid invoices.

e.g. the descriptions showed

 

invoice #1

invoice #2

invoice #3

 

It was not a merge, as it did not contain the contents of those invoices and the originals still existed.

 

And we have no idea how it got there. Checking the logs, 1 minute before this happenned I did an "attempt capture" on an unpaid invoice, and 1 minute later it says that "admin" created this new invoice, but I didn't, certainly not on purpose.

Anyone got any idea what would action would cause this ?

[sparky]

It is from the mass payment function so you must have selected a few invoices to pay together.

They that this works is rediculas to me as it should not need to create a new invoice to be able to pay multiple ones.

Simply it should just apply the payment to each of the already created invoices and if overpaid then the overpayment should get applied as a credit on the account.

Credits... well thats another story that also is not done correctly but we won't go there.

 

you can disable Mass Payment in General Settings->invoices tab

[snake]

ok I don't get how that works at all.

this new invoice resulted in the customer owing us twice as much money as he still owed the original invoices plus the new one ??

[sparky]

I had Mass Payment disabled in general settings right from when it came out in V4

 

So at the moment you have 4 invoices... the original 3 plus the new one and then a payment transaction for the new one.

Delete the new invoice and the transaction and then apply the payment to the value of each of the original invoices.

[snake]

I just looked it up in the docs, I see it completely relies on automation to apply credit to original invoices, and if the transaction fails as it did in this case, it leaves everything owing.

I will disable this feature as well I think, which I presume means customers then have to pay multiple invoices individually.