"File not found. Please contact support." when getting a attachment/download

[matix]

Hi, I update the system from 4.3 to 5.0, and works great, but the attachments and downloads are not working.

 

configuration.php is properly configured and permissions are ok too

[matix]

this is a mysql log at the time to upload a file:

 

INSERT INTO tbldownloads (`category`,`type`,`title`,`description`,`location`,`clientsonly`,`productdownload`) VALUES ('1','zip','hjjh','','','','')

 

seemingly does not charge anything ...

[papak011]

We have the same problem for a while. Any solution?

[WHMCS John]

Hi,

If this error is occurring in the client area only, then it suggests the template files are outdated, so please up;load a fresh copy of the ticket template files (supportticketsubmit-stepone.tpl, supportticketsubmit-steptwo.tpl & supportticketsubmit-confirm.tpl).

 

But if it's occurring in the admin area too then please open a support ticket with admin and FTP access for us to investigate.