Jump to content

Blank "Open Ticket" Page? (Posting the Error in the Thread)


Recommended Posts

This is when I visit /submitticket.php

I clicked Display Errors in General Settings, this is what came up:


Fatal error: Cannot redeclare ticketsummary() in /home/MYUSERNAME/public_html/clients/includes/ticketfunctions.php on line 0


Any help? I hope this will help out some other people having trouble with 5.1. I checked submitticket.php and ticksfunctions.php and they're exactly what was included with the upgrade.


So far I've:

-Disabled all addons.

-Double-checked file permissions.

-Switched to the Default theme (no modifications).

-Switched the admin theme to Blend and then back to V4.

-Changed the cart.

-Tried it logged in and logged out.


The upgrade was done from 5.0.3 and I had no problems with it. I'm 99% sure all the files were properly replaced too. The theme, cart, etc. all had to be changed back to the modifications I made, but I've switched to untouched other carts/themes with no success.


I did see the other thread about this, but saw no resolution about the problem. Is this something I'm going to have to open in a ticket or has someone found a good solution?

Edited by geistschatten
Link to comment
Share on other sites

Thank you insider1! That worked perfectly. I was unaware of the fix and the download says 06/07/2012 (which is when the release announcement went out and when I downloaded the upgrade). I wish WHMCS had sent out an email about the new update. Anyways, very helpful, everything is back to normal!

Link to comment
Share on other sites

Just download WHMCS archive from WHMCS website again and upload files to your website.

WHMCS has fixed this error in the latest source.


just wanted to give a +1 to the fact of what insider said above. I could have just missed it, but I dont remember seeing any kind of update about this topic. none the less, the fix that insider lists above is correct and solved the issue as I also had the same thing happen to me.


thanks insider!!!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated