McDot Posted June 25, 2012 Share Posted June 25, 2012 I just bought and installed WHMCS yesterday and doing some testing. There is a hosting package set up as a product and .com domains set to automatically be registered/transferred at rrpproxy and be billed as an additional item. The first customer I (test)registered with a web hosting package and transfer a .com domain. When I accepted the order in the backend, the hosting package got installed fine, but the domain was not transferred. Looking into the logs I find: Automatic Domain Registration Suppressed as Domain Is Already Active As said before, this was ordered as a transfer and not a registration. So how do I start the transfer from the backend now? Next question: How can the customer register/transfer further domains? The web hosting packages are shown as products but the domains are not. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 26, 2012 WHMCS Support Manager Share Posted June 26, 2012 Hi, This suggests you set the domain's status to Active before accepting the order. You should not do that otherwise it will be suppressed to prevent duplicate registration as you saw here. 0 Quote Link to comment Share on other sites More sharing options...
McDot Posted June 26, 2012 Author Share Posted June 26, 2012 Domain status states "active" but I did nothing further than to accept the order. Where and how would I have set the domain status to active? 0 Quote Link to comment Share on other sites More sharing options...
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