XN-Matt Posted May 21, 2012 Share Posted May 21, 2012 Well yes, there is that. One reason why we'd never use WHMCS for tickets is that when licence issues occur (as they have in the past), you can't do anything. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 21, 2012 WHMCS CEO Share Posted May 21, 2012 Hi, This is obviously a very freak occurrence, but we do obviously apologise for any inconvenience it is causing. Please rest assured we are doing everything we can to get things back online and operational as soon as possible. Matt 0 Quote Link to comment Share on other sites More sharing options...
disgruntled Posted May 21, 2012 Share Posted May 21, 2012 (edited) I was in the middle of an upgrade and needed to reissue the license because the whmcs directory changed and ip changed. Now I cannot finish the upgrade. How much do I have to pay to never have to connect to a license server? Probably a few hundred to a few thousand, you cant have whmcs license module free without a hacked copy, this would invalidate any licensing you held anyway. Your only solution here to to pay for a developer to build your own control panel. Of course the contract must be airtight in this case and if possible ensure that the code is done on a computer system in your offices, that way the code is legally yours because the developer is working for you and not as a seperate entity. Edited May 21, 2012 by disgruntled 0 Quote Link to comment Share on other sites More sharing options...
Huib Posted May 21, 2012 Share Posted May 21, 2012 Dataserver problems or a hack? 0 Quote Link to comment Share on other sites More sharing options...
floyd Posted May 21, 2012 Share Posted May 21, 2012 Probably a few hundred to a few thousand, you cant have whmcs license module free without a hacked copy, this would invalidate any licensing you held anyway. It would be a fairly simply thing to make a copy of whmcs that would only run under a certain domain. That way it could not be used for multiple web sites and it would not have to connect to a silly license server. 0 Quote Link to comment Share on other sites More sharing options...
ashworth102680 Posted May 21, 2012 Share Posted May 21, 2012 I agree with Shannon. Our website doesn't go offline if Google Analytics goes down...there's got to be a better way to handle licensing. I recognize that you need to protect your intellectual property, but we need some protection as well. 0 Quote Link to comment Share on other sites More sharing options...
Huib Posted May 21, 2012 Share Posted May 21, 2012 If the license is invalid the admin end will be locked, not the clienteara? 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted May 21, 2012 Share Posted May 21, 2012 If the license is invalid the admin end will be locked, not the clienteara? Correct.. only admin is affected 0 Quote Link to comment Share on other sites More sharing options...
ashworth102680 Posted May 21, 2012 Share Posted May 21, 2012 Looks like I can get in again. As of within the last 5 minutes. 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted May 21, 2012 Share Posted May 21, 2012 I agree with Shannon. Our website doesn't go offline if Google Analytics goes down...there's got to be a better way to handle licensing. I recognize that you need to protect your intellectual property, but we need some protection as well. Google Analytics is not the same thing unfortunately. It is simply HTML code that you include in your pages directly. If it goes down, some browsers may not display the page properly or take longer than normal to display it as they wait for a response for the JavaScripts being linked to. 0 Quote Link to comment Share on other sites More sharing options...
ashworth102680 Posted May 21, 2012 Share Posted May 21, 2012 Oh, believe me. I get it (I'm a developer). Just thinking there has to be a more graceful way to handle the licensing other than directly chained to the licensing server. Whatever's in place probably leaves room for improvement. 0 Quote Link to comment Share on other sites More sharing options...
Corcorlee Posted May 21, 2012 Share Posted May 21, 2012 Are you working with softlayer to get back online, or are you trying to do it your self mat. 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted May 21, 2012 Share Posted May 21, 2012 Are you working with softlayer to get back online, or are you trying to do it your self mat. Wouldn't he speak with Hostgator? They're the host from what was mentioned before. 0 Quote Link to comment Share on other sites More sharing options...
disgruntled Posted May 21, 2012 Share Posted May 21, 2012 If it goes down, some browsers may not display the page properly or take longer than normal to display it as they wait for a response for the JavaScripts being linked to. That really depends on the ordering of css and js in the page, if ordered correctly you should never know that google was off unless your actually monitoring the page in for instance network tab of the chrome dev tools. When ordered correctly the css loads before the scripts so the page loads normally as far as the visual appearance is concerned. 0 Quote Link to comment Share on other sites More sharing options...
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