Customize Ticket View

[mt247]

Hello,

 

Is there a way to customize the view of the tickets? I searched the forums but did not find any tickets related to this, so please forgive me if this has already been discussed.

 

There are 2 places that we would like to change:

 

1) Attached ticket_sample.gif is what we’d like to change on the home page to show the customer’s/submitter's name instead of department.

 

2) Attached ticket_sample2.gif is the main ticket view. We would like to swap the Department with the Submitter so the customer’s name is on the left side.

 

Is this possible?

 

Thanks!

[bear]

In tickets_overview.php (whmcs/modules/widgets) around line 49->59 is where that's called (the first one), but the query doesn't seem to be grabbing the submitter ("name" in the same table, I believe) so unless that's added, it's not available. The second half of your request doesn't seem to be a template you'd have access to.

 

I'm not using the built in desk, so can't test.

[disgruntled]

yes its possible, look in the /whmcs/templates/active_template/*.tpl

 

The files are quite well named so you can easily locate the correct template files to edit once you get to grips with the naming methodology, also you can modify the class/ID of the elements, this way you can create a new css block and position things where you like. Although if i was going to do this i wouldnt just stick with that i would fully customise the whole ticket system to look how i want it to.

 

Thats why they have templates so we can

[bear]

yes its possible, look in the /whmcs/templates/active_template/*.tpl

Aren't those the client facing templates? I assumed he'd wanted to change the admin view of these.