KrisDouglas Posted May 14, 2012 Share Posted May 14, 2012 Hello, We bill our customers on a recursive basis, until recently we have been using offline processing and taking the payments manually. We have signed up a paypal account and have chosen WP Pro. We have set this up on WHMCS and tested it. Some people seem to be able to pay fine, but others will recieve a message saying the transaction was declined, but the money would leave their debit/credit card. (The reason for the decline was the address verification failed) The situation worsens where this transaction does not show up on our PayPal account, the customer tries again and it again fails. The result of this is the customer taking £450 off of their card 4 times. We are on the latest version of WHMCS and I would appreciate any information anyone can provide in order to resolve this rather perculiar issue. Thanks, Kris. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 15, 2012 WHMCS Support Manager Share Posted May 15, 2012 Hi, It would be worth confirming with PayPal support that these actual debits from the client's account, it sounds like they're just authorisations in which case the funds will be returned to the client's bank account automatically in due course. Exactly when that happens is down to the client's individual bank. 0 Quote Link to comment Share on other sites More sharing options...
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