Nishant Posted April 2, 2012 Share Posted April 2, 2012 HI, I have a client who's been using our services on monthly basis. Now he has decided to pay annually. I am personally not sure how would I go about ugprading the account? Also, the invoice should be generated for the annual payment. Can anybody guide me? When I goto his products and services and click on "upgrade / downgrade", I get a popup saying can not upgrade since there are overdue invoices in his account, but there are no invoices at all. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 2, 2012 Share Posted April 2, 2012 When asked to do this, we change the billing cycle in the client's product area, then choose "recalculate on save", then save. See: http://docs.whmcs.com/Products_Management#Auto_Recalculate_Recurring_Price_on_Save 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted April 3, 2012 Share Posted April 3, 2012 When I goto his products and services and click on "upgrade / downgrade", I get a popup saying can not upgrade since there are overdue invoices in his account, but there are no invoices at all. First you have to fix that ... what *exactly* does it say on the invoice tab for all their invoices ? 0 Quote Link to comment Share on other sites More sharing options...
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