Jump to content

Help with hosting notification after purchase through whmcs


Recommended Posts

Hi Everyone,


Any help would be appreciated. We have setup everything within whmcs but are having a couple of issues.


1. when someone signs up for a hosting package, it sits as pending within whmcs. How does this go to automatic so the customer isn't waiting for what they purchased. This leads to the second question...


2. when a customers purchases the hosting package, they aren't sent a link to their hosting cpanel so again leaving the customer waiting for what they purchased.


Any help you can provide would be very much appreciated.


Thanks in advance.



Link to comment
Share on other sites

Answer 1: Go within all your hosting packages to Module Settings > Fill out the information for the package > At the bottom check the "Automatically setup the product as soon as the first payment is received" option.


Answer 2: Go to Setup > Email Templates > Modify The "Hosting Account Welcome Email" And put


Control Panel URL: http://{$service_server_ip}:Port/

***Change "Port" to your cPanel or other control panel port you use.

Link to comment
Share on other sites

Thank you for the responses so far. We think we have things setup properly now for the above questions.


Another problem we're having is the customers are receiving emails after purchase. We're are we missing how to enable this function so the customer receives emails from the whmcs system?


Warmest regards and thanks in advance!



Link to comment
Share on other sites

Check your mail server logs for a start.


But if they're supplying an email address that's associated with the domain they're hosting with you then the mail will be delivered to their newly created account - and not to go off-network.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated