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Manually Renewing after Renewal Failure


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I apologize - this has probably been asked & answered 1000 times, but I was unable to find it no matter what terms I searched with.


We had a client renew their domain for 5 years - and that renewal failed with some communication error/glitch with eNom. Normally, when there is one of these oddball ones, we can just manually click renew or manually fix it at eNom, but I wanted to trigger this through WHMCS to make sure there's no problem.



1) where in my WHCMS can I see the log of the communication with eNom, and

2) what is the best way to re-trigger the event? Unpay and pay the invoice, or what's best?


Thank you.

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