Jbro Posted March 14, 2012 Share Posted March 14, 2012 Every day I receive so many emails that have HTML virus attachment. Fortunately whmcs filters the html attachments but this is causing a lot of problems How can I know the IP address of the sender quick so that I can ban the IP? 0 Quote Link to comment Share on other sites More sharing options...
FlexiHost Posted March 14, 2012 Share Posted March 14, 2012 Is it coming through as a support ticket? 0 Quote Link to comment Share on other sites More sharing options...
Jbro Posted March 15, 2012 Author Share Posted March 15, 2012 Yes I suppose so, but he sends it to our support email address as it is not necessary to be registered to open a ticket 0 Quote Link to comment Share on other sites More sharing options...
tripler Posted March 15, 2012 Share Posted March 15, 2012 For support it is wise to only allow existing users be able to contact support. Leave sales dept open to anyone but only via your website, not email. You can also try to filter the spam with something like spam assassin and the built in features in WHMCS. 0 Quote Link to comment Share on other sites More sharing options...
Jbro Posted March 15, 2012 Author Share Posted March 15, 2012 Thanks for the advise. It is just presale and it is important that new customers can simply send emails . Is there any easy way I can know the IP? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted March 15, 2012 Share Posted March 15, 2012 I find it helps to have two things in place for this: 1) A non standard alias like "presales@" or "salesinfo@" 2) Good mail filtering on the server (including AV scanning). For this we use mailscanner and clamav. Set up properly and using a non standard email alias all but eliminates this issue. 0 Quote Link to comment Share on other sites More sharing options...
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