Frankk Posted July 13, 2007 Share Posted July 13, 2007 I noted that you are a UK company. Since I'm in Canada, do you offer 24/7 support or am I screwed by the time differential? 0 Quote Link to comment Share on other sites More sharing options...
0 trine Posted July 13, 2007 Share Posted July 13, 2007 From the responses here in the forums, you can see that most are fairly happy and find the support responsive. What's more, WHMCS actually has a really nice and active forum community, with some knowledgeable users. 0 Quote Link to comment Share on other sites More sharing options...
0 bucketshop Posted July 13, 2007 Share Posted July 13, 2007 Hi Frankk, I am in the US and I get very fast response times. Unlike some other billing apps, WHMCS just works. 0 Quote Link to comment Share on other sites More sharing options...
0 DataHosts Posted July 13, 2007 Share Posted July 13, 2007 I live in the US and Matt has replied at various hours. Also, the forum is open 24/7 0 Quote Link to comment Share on other sites More sharing options...
0 WHMCS CEO Matt Posted July 13, 2007 WHMCS CEO Share Posted July 13, 2007 If you submit a ticket after 12am GMT then more often that not you'll be waiting until at least 8am GMT but that shouldn't "screw" you particularly! Matt 0 Quote Link to comment Share on other sites More sharing options...
0 disenioweb Posted July 13, 2007 Share Posted July 13, 2007 Matt will give you the best support with no doubt, great!!!!.... 0 Quote Link to comment Share on other sites More sharing options...
0 Frankk Posted July 13, 2007 Author Share Posted July 13, 2007 I'll admit that "screwed" might have been overstating it, but I was wondering about the hours and/or if there was plans to get a north american support team in the future. It does seem like a pretty great app, but I just wanted to make sure I was not replacing a mistake by another (right now I'm using ALP and I can't say I'm a happy camper. Thanks 0 Quote Link to comment Share on other sites More sharing options...
0 compcreate Posted July 13, 2007 Share Posted July 13, 2007 I have to say I am pretty new to WHMCS and have asked for numerous support questions. I have always gotten a speedy response. I will admit it is not like a dedicated support staff that sites there answering tickets every minute, but I find a little patience goes a long way. With that said, I dont think I ever waited more then 10-12 hours for a response, most noticably sooner, and I find t nice when I am up late, put in a ticket, I get a by the time I get up. Overall very good support. Only thing that could improve would be something like an instant chat tech or something.... 0 Quote Link to comment Share on other sites More sharing options...
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Frankk
I noted that you are a UK company. Since I'm in Canada, do you offer 24/7 support or am I screwed by the time differential?
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