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Anyone else having problems emailing WHMCS?


optize

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I haven't been able to send emails to support@whmcs.com for 5 days now, across about 20 different boxes/networks...

 

2012-02-28 21:54:48 1S2U4K-000CxP-76 == support@whmcs.com R=lookuphost T=remote_smtp defer (-44): SMTP error from remote mail server after RCPT TO:<support@whmcs.com>: host whmcs.com [50.116.115.104]: 451 Temporary local problem - please try later

 

Anyone else having this problem besides me?

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Hmm, you could be right. DIG shows an interesting result:

 

02/29/12 12:11:43 dns 50.116.115.104

nslookup 50.116.115.104

Canonical name: whmcs.websitewelcome.com

Addresses:

50.116.115.104

 

02/29/12 12:11:55 dns whmcs.websitewelcome.com

Canonical name: whmcs.websitewelcome.com

Addresses:

74.54.136.210

 

Still doesn't explain why it's only you, however, and that's why I said to look internally.

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Hmm, you could be right. DIG shows an interesting result:

 

02/29/12 12:11:43 dns 50.116.115.104

nslookup 50.116.115.104

Canonical name: whmcs.websitewelcome.com

Addresses:

50.116.115.104

 

02/29/12 12:11:55 dns whmcs.websitewelcome.com

Canonical name: whmcs.websitewelcome.com

Addresses:

74.54.136.210

 

I think that's just bad reverse, however telnet doesn't lie!

 

-bash-3.2$ telnet whmcs.com 25

Trying 50.116.115.104...

 

Connected to whmcs.com.

Escape character is '^]'.

220-whmcs.whmcs.com ESMTP Exim 4.69 #1 Wed, 29 Feb 2012 17:21:25 +0000

220-We do not authorize the use of this system to transport unsolicited,

220 and/or bulk e-mail.

EHLO testdomain.com

250-whmcs.whmcs.com Hello

250-SIZE 52428800

250-PIPELINING

250-AUTH PLAIN LOGIN

250-STARTTLS

250 HELP

MAIL FROM:test@testdomain.com

250 OK

RCPT TO:support@whmcs.com

451 Temporary local problem - please try later

 

Oh well, I'm sure they are losing sales over it... I guess I'll just open up tickets via the portal until they fix it.

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It's probably unable to do the callback to your mailserver/from-address so treating you as a spammer...

 

# telnet whmcs.com 25

Trying 50.116.115.104...

Connected to whmcs.com.

Escape character is '^]'.

220-whmcs.whmcs.com ESMTP Exim 4.69 #1 Sat, 03 Mar 2012 04:36:51 +0000

220-We do not authorize the use of this system to transport unsolicited,

220 and/or bulk e-mail.

EHLO nofrickendomain.com

250-whmcs.whmcs.com Hello *removed*

250-SIZE 52428800

250-PIPELINING

250-AUTH PLAIN LOGIN

250-STARTTLS

250 HELP

MAIL FROM:madeup@nofrickendomain.com

250 OK

RCPT TO:support@whmcs.com

451 Temporary local problem - please try later

 

vs

# telnet whmcs.com 25

Trying 50.116.115.104...

Connected to whmcs.com.

Escape character is '^]'.

220-whmcs.whmcs.com ESMTP Exim 4.69 #1 Sat, 03 Mar 2012 04:36:51 +0000

220-We do not authorize the use of this system to transport unsolicited,

220 and/or bulk e-mail.

EHLO myrealdomain.com

250-whmcs.whmcs.com Hello *removed*

250-SIZE 52428800

250-PIPELINING

250-AUTH PLAIN LOGIN

250-STARTTLS

250 HELP

MAIL FROM:validemail@myrealdomain.com

250 OK

RCPT TO:support@whmcs.com

250 Accepted

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