urbee Posted February 5, 2012 Share Posted February 5, 2012 I've been using email piping for a long while now, through email forwarders, but i've noticed in the past few days that two emails and all their answers did not go through. I have no ticket opened and the customer has no auto answer about the ticket. Every reply they made did not create a ticket in whmcs. I can only see the emails in my mailbox. This raised a question of how many e-mails like this didnt go through. Any ideas how to check whats wrong? I'm using the latest whmcs and DirectAdmin. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 5, 2012 Share Posted February 5, 2012 Does it say anything in the ticket email import log (in Utilities)? 0 Quote Link to comment Share on other sites More sharing options...
urbee Posted February 5, 2012 Author Share Posted February 5, 2012 Didnt even know that exists - it says blocked phrase, but the only two i have blocked is "soft" and "viagra" - and none of these are in e-mail. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 5, 2012 Share Posted February 5, 2012 I'm not sure if the spam filtering is aggressive and would block "software" as well as "soft", but I'd see if that appears even in a longer word in the email it failed. Are you filtering based on subject, body or both? 0 Quote Link to comment Share on other sites More sharing options...
urbee Posted February 7, 2012 Author Share Posted February 7, 2012 I have removed now the filters and it seems to work. I checked emails for "software" and the word wasnt it..very trange. I dont know about the subject, body, it was added in some previous versions of whmcs i think you wasnt able to choose at the time (i might be wrong). 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 7, 2012 Share Posted February 7, 2012 I have removed now the filters and it seems to work. I checked emails for "software" Did the word "soft" appear anywhere, including the email address? It's probably that being blocked, not the longer word. 0 Quote Link to comment Share on other sites More sharing options...
urbee Posted February 28, 2012 Author Share Posted February 28, 2012 Seems to be ok now when no blacklist exists. 0 Quote Link to comment Share on other sites More sharing options...
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