yatest9 Posted November 3, 2011 Share Posted November 3, 2011 Hi have a but that occurs quite often, A client will email the support desk, and WHMCS tells me that it's not a recognised client's email address, however, it often is? (if I copy and paste and search it will show a client). Is there any reason this would happen? Tom 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 3, 2011 WHMCS Support Manager Share Posted November 3, 2011 They submitted the ticket via the sales form without first logging into the client area. As anyone could enter the email address of a real client in an attempt to impersonate them WHMCS won't associate it with their account for security purposes. 0 Quote Link to comment Share on other sites More sharing options...
yatest9 Posted November 7, 2011 Author Share Posted November 7, 2011 That makes a lot of sense. I should have worked that out really. 0 Quote Link to comment Share on other sites More sharing options...
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