PV-Patrick Posted October 5, 2011 Share Posted October 5, 2011 Does anyone know if/why the QuantumVault module doesn't provide any response/error message when a credit card is declined. It just kicks back to the invoice and says UNPAID. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 5, 2011 WHMCS Support Manager Share Posted October 5, 2011 If there's nothing under Billing > Gateway Log relating to the declined payment then this usually indicates there's no card details on file, so check the profile has been correctly created in the vault. 0 Quote Link to comment Share on other sites More sharing options...
PV-Patrick Posted October 6, 2011 Author Share Posted October 6, 2011 (edited) John, I am speaking in terms of the client. When the QuantumVault module is set and they go to the invoice to make a credit card payment and get redirected to Quantum. Let's say they enter in an invalid exp date; it just kicks them back to the invoice with absolutely no indication as to why and leaves the customer lost on what to do. I do see it in the gateway log for admins, but that doesn't help the customer. Are the approved/declined URLS that is set by WHMCS customizable? Edited October 6, 2011 by PV-Patrick 0 Quote Link to comment Share on other sites More sharing options...
PV-Patrick Posted July 30, 2012 Author Share Posted July 30, 2012 Was there any enhancements to this problem? 0 Quote Link to comment Share on other sites More sharing options...
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