you86 Posted September 21, 2011 Share Posted September 21, 2011 Hello any one can help me please? how can I add autoresponder message for new tickets ? Cheerz 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 21, 2011 WHMCS Support Manager Share Posted September 21, 2011 A 'ticket received' autoresponse is sent as standard, as long as Setup > Support Departments > Edit > No Autoresponder is unticked. If you're looking to send a specific message then your best bet is to use an escalation rule: http://docs.whmcs.com/Support_Ticket_Escalations 0 Quote Link to comment Share on other sites More sharing options...
you86 Posted September 21, 2011 Author Share Posted September 21, 2011 Thanks John 0 Quote Link to comment Share on other sites More sharing options...
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