Fatal error

[Jacksun]

Hi Matt, when I create and invoice and try to send it (send invoice created) I get a blank screen. This worked fine until I updated to the latest version.

The error I get is:

 

Fatal error: Out of memory (allocated 17563648 ) (tried to allocate 1966080 bytes) in /home/xxxxxxxx/public_html/billing/includes/tcpdf.php on line 20622

 

And when I try to just download the PDF I get

 

Fatal error: Out of memory (allocated 17563648 ) (tried to allocate 71 bytes) in /home/xxxxxxx/public_html/billing/includes/tcpdf_unicode.php on line 14085

 

Any ideas what's going on and how to fix it?

 

Wayne

Edited September 19, 2011 by Jacksun

[WHMCS John]

Please refer to http://docs.whmcs.com/PDF_Invoice#Reducing_the_Filesize_of_PDFs

 

Failing that you'll need to increase your PHP memory_limit setting.

[Jacksun]

Hi John, the line referred to in the tcpdf.php does not exist in this iteration of the file. My PHP already has 64mb of memory, I bumped it to 128mb without change. This worked perfectly until I upgraded to 4.5.2 from 4.4.2 2 or 3 days ago.

 

I assume this is also affecting my automated billing as well?

 

Any other ideas?

 

Wayne

Edited September 20, 2011 by Jacksun

[Jacksun]

Hi John, Sparky in thread http://forum.whmcs.com/showthread.php?t=24530 defined the resolution which worked perfectly.

 

Sorry, I know this is an old thread but incase someone has the problem and needs the fix as I came across it a couple of days ago.

When the error says "tried to allocate" it is refering to the apache memory limit.

When it says "bytes exhausted" it means the memory_limit in php.ini

 

The problem was that in WHM when Apache Configuration -> Memory Usage Restrictions was run it did not allocate enough memory.

To fix the problem on just your site open your .htaccess file in your public_html directory and add this line

 

RLimitMem max

 

This will allow you the maximun memory available for your apache memory limit.

 

Wayne