dhollingworth Posted September 5, 2011 Share Posted September 5, 2011 Hi We're running WHMCS 4.5.2. We've a client with bespoke servers who's billed monthly using a recurring billable item. We've just noticed that the last 2 invoiced generated didn't charge the customer VAT. We've checked the customer's record and he doesn't have a VAT number added so, even though we've the EU VAT addon installed, that shouldn't affect this customer. The customer isn't flagged as VAT exempt. Other than install the EU VAT addon we haven't done any other WHMCS changes in the last couple of months. Has anyone else seen this issue or have any idea what might cause it? Regards David 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 5, 2011 WHMCS Support Manager Share Posted September 5, 2011 Please confirm the new Setup > Tax Rules > Billable Items option is ticked. 0 Quote Link to comment Share on other sites More sharing options...
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